Brisbane Mortgage Broker

Thuy Hook is the founder of EZ Financing, a boutique mortgage broking business she launched in 2015 after building a strong foundation at the Commonwealth Bank. With over a decade of industry experience, Thuy has dedicated her career to helping Australians navigate the lending process with clarity and confidence.

For Thuy, mortgage broking is about more than numbers—it’s about people. She is passionate about providing honest, straight-talking advice, guiding clients step by step, and finding solutions even when others say it’s not possible. Her commitment to transparency and integrity has earned her a loyal base of repeat clients and countless referrals.

 What drives her: 

• Supporting first home buyers to step onto the property ladder
• Helping families and investors grow wealth through smart lending strategies
• Making the loan process simple, stress-free, and transparent
• Going the extra mile on complex applications—because every client deserves a fair chance

Her philosophy:   Simple, honest, and in your corner from start to finish.

Thuy’s approach is rooted in clear communication, trust, and doing what’s best for her clients—always.

Outside the office:  Powered by a long black, Thuy balances her time between her business, family, her two Staffies, and her love for coffee and fitness. 

Mara joined EZ Financing in September 2025 as a full-time team member, bringing with her a Bachelor of Science in Information Technology and a diverse background in cybersecurity analysis, administrative support, and systems development. Her strong technical foundation and detail-oriented mindset make her an invaluable part of the team.

In her role as Loan Processor, Mara ensures every client enjoys a smooth and stress-free lending experience. She is the key point of contact once an application is submitted, keeping clients updated at every stage. From following up with banks to liaising with solicitors, Mara works tirelessly to coordinate settlements and deliver timely outcomes. She also reviews existing client loans to make sure interest rates remain competitive, providing long-term value and peace of mind.

 What drives her: 

• Supporting clients with clear communication and timely updates
• Ensuring settlements are seamless and efficient
• Using her technical background to strengthen process-driven outcomes
• Helping clients feel informed and confident at every step

 Her philosophy: Details matter—because the little things make the big difference.

Outside the office: When she’s not supporting clients, Mara enjoys relaxing with Netflix or diving into fiction and romance novels, balancing her analytical skills with creative escapes.