You can trust EZ Financing Mortgage Broker Brisbane to remove the complexity and hassle of applying for your first home loan as we expertly guide you through the process.
Results that count. Every single time.
Our mission is to deliver exceptional, 5 star service by demystifying the finance process, researching our brains out, adopting a personalised, strategic approach and providing an unwavering, lifetime commitment to all of our clients all of the time.
Customer service promise :
1. To provide specialized, comprehensive and confidential finance advice and service at a time and place convenient to you.
2. To be available to take your phone calls 7 days a week, Monday-Sunday, till 8pm each night.
3. To return your phone messages within 2 hours.
4. To reply to your emails same day where they are received during normal business hours, and by 10 am next day, if outside normal business hours.
5. Pro-actively manage the progress of your finance application to ensure that all milestones are met on time EVERY time.
6. Pro-actively manage the post-approval process to ensure that your loan settles on time.
7. To maintain accurate, up-to-date and confidential loan records.
8. To keep you informed of market developments on a regular and timely basis.
9. To review your Loan with you as an when required, but at least once a year, free of charge .
5 Key Business Values
We believe in relationship not transaction:
If you want down to earth honesty, straight up advice and no BS, then we want to work with you and help you achieve your dreams and goals!
We don’t speak bank jargon! Our team is here to guide you through the maze of lending options, listen to what’s important to you and empower you to make the best decisions!
At EZ Financing, we are all about building lasting relationship with you - not just doing a deal today. It has been a key foundation to our success over the years of looking after our clients mortgage and finance needs.
Personalised service, long-term client rapport, and trust-based growth are at the heart of every conversation we have and every application we submit.
All of our mortgage and credit advisers are ASIC licensed credit representatives and full members of Mortgage & Finance Association of Australia (MFAA)
This closed group forum has been set up by me to communicate on a regular basis to clients, people interested in gaining the best outcome from and with their mortgage or for people wanting to ask questions of me.
I welcome First Home Buyer, Owner Occupiers, Refinancers and Investors to the group.
From time to time I will be posting important "How To" hints and tips and I will also be reflecting on some of the way that I have been able to help people achieve their goals and dreams.
Disclaimer: Thuy Hook is an Authorised Credit Representative (no. 456333) of BLSSA Pty Ltd, ACN number: 117 651 760 Australian Credit License number 39123
Servicing the Brisbane and Brisbane North AREAS