Why Choose EZ Financing

first home buyers grant qld

 

Mission and Vision statement


Our mission:

Results that count. Every single time. 


Our vision:

Our mission is to deliver exceptional, 5 star service by demystifying the finance process, researching our brains out, adopting a personalised, strategic approach and providing an unwavering, lifetime commitment to all of our clients all of the time.


Customer service promise :


1. To provide specialized, comprehensive and confidential finance advice and service at a time and place convenient to you.


2. To be available to take your phone calls 7 days a week, Monday-Sunday, till 8pm each night.


3. To return your phone messages within 2 hours.


4. To reply to your emails same day where they are received during normal business hours, and by 10 am next day, if outside normal business hours.


5. Pro-actively manage the progress of your finance application to ensure that all milestones are met on time EVERY time.


6. Pro-actively manage the post-approval process to ensure that your loan settles on time.


7. To maintain accurate, up-to-date and confidential loan records.


8. To keep you informed of market developments on a regular and timely basis.


9. To review your Loan with you as an when required, but at least once a year, free of charge .


5 Key Business Values

  1. Our clients needs and goals ALWAYS come first
  2. We are honest, open, ethical and fair. Our clients trust us  to do what we promise
  3. Do the right thing
  4. Service matters
  5. NO run-around, NO jargon, NO worries


We believe in relationship not transaction: 

 

At EZ  Financing, we are all about building lasting relationship with you - not just doing a deal today. It has been a key foundation to our success over the years of looking after our clients mortgage and finance needs.


Personalised service, long-term client rapport, and trust-based growth are at the heart of every conversation we have and every application we submit.


All of our mortgage and credit advisers are ASIC licensed credit representatives and full members of Mortgage & Finance Association of Australia (MFAA) 

 



 

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Join our Private Facebook Community

This closed group forum has been set up by me to communicate on a regular basis to clients, people interested in gaining the best outcome from and with their mortgage or for people wanting to ask questions of me.

I welcome First Home Buyer, Owner Occupiers, Refinancers and Investors to the group.

From time to time I will be posting important "How To" hints and tips and I will also be reflecting on some of the way that I have been able to help people achieve their goals and dreams. 

Mortgage Application Process

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At EZ Financing we do more than provide finance  - we can help you discover, obtain and secure the right loan at the right time. We offer hundreds of competitive products  through our panel of lenders and will help you find the loan that suits your needs. 


We will provide you exceptional service as we understand how important it is to keep our customers informed throughout each stage of the mortgage application process