Results that count. Every single time.
Our mission is to deliver exceptional, 5 star service by demystifying the finance process, researching our brains out, adopting a personalised, strategic approach and providing an unwavering, lifetime commitment to all of our clients all of the time.
Customer service promise :
1. To provide specialized, comprehensive and confidential finance advice and service at a time and place convenient to you.
2. To be available to take your phone calls 7 days a week, Monday-Sunday, till 8pm each night.
3. To return your phone messages within 2 hours.
4. To reply to your emails same day where they are received during normal business hours, and by 10 am next day, if outside normal business hours.
5. Pro-actively manage the progress of your finance application to ensure that all milestones are met on time EVERY time.
6. Pro-actively manage the post-approval process to ensure that your loan settles on time.
7. To maintain accurate, up-to-date and confidential loan records.
8. To keep you informed of market developments on a regular and timely basis.
9. To review your Loan with you as an when required, but at least once a year, free of charge .
5 Key Business Values
Director & Mortgage Broker
I have been helping people live their dream of home ownership and making sure they have the loan that best suit their needs for over many years.
I work with first home buyers who have saved hard for many years and are ready to buy their first home and have no idea where to start. I not only help you get the loan that is most suitable, I also help you understand everything else they need to know (and didn’t) so you can focus on enjoying ‘setting up house’ without any worry”.
HOW I CAN SAVES YOU TIME, MONEY AND STRESS
1. Speed and Convenience:I come to you at a time and place that suits YOU, 7 days a week, wherever you live in Brisbane.
I respect your time and work tirelessly to help you achieve your goals as quickly and as stress-free as possible
2. Solutions not Sales:
I am in the Solutions Business not the Sales Business.
Consider me your personal Matchmaker between yourself and the Lender
I've proven time and again, that I can find solutions where your Bank can't
Prior to becoming a broker, I worked at the Commonwealth Bank for many years in various roles.
This extensive banking background has given me high level insight into the lending process and helps my clients navigate the banking maze.
Disclaimer: Thuy Hook is an Authorised Credit Representative (no. 456333) of BLSSA Pty Ltd, ACN number: 117 651 760 Australian Credit License number 391237