Mission and Vision statement

Our mission:


Results that count. Every single time. 


Our vision:


Our mission is to deliver exceptional, 5 star service by demystifying the finance process, researching our brains out, adopting a personalised, strategic approach and providing an unwavering, lifetime commitment to all of our clients all of the time.


Customer service promise :


1. To provide specialized, comprehensive and confidential finance advice and service at a time and place convenient to you.


2. To be available to take your phone calls 7 days a week, Monday-Sunday, till 8pm each night 


3. To return your phone messages within 2 hours


4. To reply to your emails same day where they are received during normal business hours, and by 10 am next day, if outside normal business hours


5. Pro-actively manage the progress of your finance application to ensure that all milestones are met on time EVERY time


6. Pro-actively manage the post-approval process to ensure that your loan settles on time


7. To maintain accurate, up-to-date and confidential loan records


8. To keep you informed of market developments on a regular and timely basis


9. To review your Loan with you as an when required, but at least once a year, free of charge 


5 Key Business Values

  1. Our clients needs and goals ALWAYS come first
  2. We are honest, open, ethical and fair. Our clients trust us  to do what we promise
  3. Do the right thing
  4. Service matters
  5. NO run-around, NO jargon, NO worries