Results that count. Every single time.
Our mission is to deliver exceptional, 5 star service by demystifying the finance process, researching our brains out, adopting a personalised, strategic approach and providing an unwavering, lifetime commitment to all of our clients all of the time.
Customer service promise :
1. To provide specialized, comprehensive and confidential finance advice and service at a time and place convenient to you.
2. To be available to take your phone calls 7 days a week, Monday-Sunday, till 8pm each night.
3. To return your phone messages within 2 hours.
4. To reply to your emails same day where they are received during normal business hours, and by 10 am next day, if outside normal business hours.
5. Pro-actively manage the progress of your finance application to ensure that all milestones are met on time EVERY time.
6. Pro-actively manage the post-approval process to ensure that your loan settles on time.
7. To maintain accurate, up-to-date and confidential loan records.
8. To keep you informed of market developments on a regular and timely basis.
9. To review your Loan with you as an when required, but at least once a year, free of charge .
5 Key Business Values
Disclaimer: Thuy Hook is an Authorised Credit Representative (no. 456333) of BLSSA Pty Ltd, ACN number: 117 651 760 Australian Credit License number 391237